Account Aggregators -Putting Customers First
To kickstart economic growth in the post-pandemic era, simplification of business loans for SMEs turns out to be a crucial step. Longer timeframes for loan processing will put lenders at a competitive disadvantage. Additionally, they are also one of the leading factors that affect customer satisfaction. In this aspect, the use of reliable data analytics software solutions can help out.
The RBI recently started offering licenses to specialized NBFCs -referred to as AAs or Account Aggregators. The primary purpose of Account Aggregators is to gather consumer-centric financial data like bank statements, utility payments, frequency of online shopping, IT returns, and so more. This data is eventually made available to lenders for the evaluation of loan applications -only after receiving the consent from the respective borrowers -the SME owner.
What are the Roles of Account Aggregators?
Account aggregators are concerned with facilitating the free flow of ample credit in the given economy while offering lenders ample resources to improve the quality of decisions. It is a part of the core strategy of the Reserve Bank of India to bring the enormous volumes of NPA in the financial services domain under proper control.
Account aggregators remain completely liable to share data only with the explicit permission of the borrower. Here are some more responsibilities for you to look out:
- Seamless, Real-time Data Sharing
Account aggregators are given the responsibility of improving the accuracy as well as efficiency of ample credit scoring across diverse financial services -like personal finance applications, data analysis, personal finance management, wealth management, account reconciliation, and so more.
A number of financial regulators have come up with a dedicated mechanism for ensuring cross-channel data sharing between the entities governing them. Due to this, there is the assurance of efficient regulatory compliance, minimal overheads, and effective resource utilization.
- Rapid Turnaround for Loan Applications
Loan applicants are no longer required to spend hours in the processes of collecting and submitting financial documents to the respective lenders. Back-office, error-prone methods like screen scraping ensure the delivery of high-speed, secure consumer-centric data that is delivered directly to the lenders through account aggregators.
It will make it easier for lenders to monitor the respective loan portfolios throughout the entire customer lifecycle. From the perspective of loss mitigation, it will be a major step-up from the conventional manual credit assessment mechanism.
- Improved Flow of Working Capital
The SME domain is especially under immense stress since the advent of the global pandemic. The absence of proper credit history has served against them with respect to obtaining access to relevant business financing. Account Aggregators will assist lenders in predicting risks effectively while minimizing the overall exposure to poor debt.
Most significantly, it will allow lenders to offer support to borrowers in both semi-urban and rural areas that will be vulnerable to exploitation by conventional money lenders.
- Privacy Protection
Users of financial services applications might be discouraged from the potential of sharing the login credentials of their bank accounts to access in-app data analytics and reports. Account Aggregators serve as the ultimate solution to the given issue. It is because they offer customers the chance to select on the case-by-case basis while sharing sensitive financial data.
Conclusion
There are several benefits of an advanced data analytics platform for lenders and other small-scale businesses. It can help in improving the overall customer experience while boosting revenues at the same time.
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